"“Unconditional Customer Satisfaction” is the main idea behind a service approach with a “difference” that we offer all our customers. The principles of unconditional customer satisfaction are applicable for all Beymen stores and products and all Beymen employees are obliged to fully implement them.
Our goal is to offer the most excellent service to our customers.
If a product you have purchased from Beymen does not fully fit you, your garment will be altered to fit your measurements free of charge.
You are in the office and you suddenly remember it’s your best friend’s birthday. Or it’s your wedding anniversary. But you haven’t got a single minute for shopping. Call Beymen immediately. Make use of our Gift Service for your loved ones, your friends, colleagues, customers and all those privileged people to whom you want to offer a special gift for those special times. The gift you choose will be delivered on your behalf to the address you specify.
At Beymen, a shopping experience where you determine the time and place is no mere dream. Just call the Beymen store of your choice and inform us of the most appropriate time for you; then you will be able to receive this experience whether at our store, at home, or at your office or hotel. Our sales consultants will be prepared and ready to serve you at the time and place of your choice, according to your preferences.
For appointments, please call our Beymen Special Customer Relations line on +90 212 444 4 700.
Our main principle is that you are satisfied with the shopping you do at Beymen. If you are not satisfied with any product you have purchased, we take back the product in the manner and time frames indicated below or we provide you with a “returned product voucher” that you can use in all Beymen stores by producing your identity card.
a) CHANGING SIZE, MODEL, COLOUR AND PRODUCT
Let’s say when you return home, you aren’t happy with the colour and model of the goods you bought at Beymen -- or perhaps you want to buy another product instead.
You can replace or return unused and unaltered goods at any Beymen store of your choice in 30 days the latest, by producing your receipt.
When you want to exchange your product with another one;
- You can exchange your goods with any good with the same price.
- If the price of the product you want to buy is higher than that of the product you want to exchange, you can pay for the difference in cash or by credit card.
- If the price of the new product you have chosen is lower than that of the first product you purchased, the difference will be returned to you by a “returned goods voucher” you will be given. You can use the voucher, valid at all Beymen stores, by producing an identification.
- Alternatively, when you want to return your product, you will be credited based on the sales price on your receipt. Returns and replacements do not apply to cosmetics, books, bags, evening dresses, underwear, bathing suits and glasses.
b) EXCHANGING A GIFT
You may want to exchange a gift you received through Beymen. You can exchange your unused and unaltered products at a Beymen store of your choice in 30 days the latest using your “gift exchange card”.
- You can exchange your goods with any good with the same price.
- If the product you want to buy is higher than that of the product you want to exchange, you can pay for the difference in cash or by credit card.
- If the price of the new product you have chosen is lower than that of the first product you purchased, the difference will be returned to you by a “returned goods voucher” you will be given. You can use the voucher, valid at all Beymen stores, by producing an identification
- There are no cash refunds in Gift Exchanges.
Sometimes, following an enjoyable shopping session, it can be difficult to carry the packages... If, upon the completion of your shopping, you would prefer not to carry your packages, we will have them delivered to the address of your choice at no extra cost.
You are getting married and have to take care of a thousand things...But in all that running about, you needn’t worry about how to inform the wedding guests about the wedding gift...All you need to do is to go to Beymen stores and choose the items you like...The gift choices of the couple will be communicated to the wedding invitees and the couple will be informed about the gifts purchased on the same day.
How would you like a uniquely designed just-for-you-alone shopping experience? For this experience all you need to do is to call a Beymen store and make an appointment with our Wardrobe Service. Offering advice on style and shopping, our Private Shoppers come to your home, determine which items you need and inform you of the season’s trends and combine items for you. All that is left for you to do is to enjoy the experience of personalized shopping.
Life is full of surprises... You may be required to attend an important meeting or social engagement on short-notice. All you need do is call a Beymen store and speak with one of our sales consultants. In the shortest possible time-frame, a number of alternatives will be dispatched to your address and we will present you with the most appropriate clothing options for those last-minute surprises.
VISITOR SERVICES
Customers come from every corner of the planet to partake of the distinction of shopping at Beymen.
With the accompaniment of our highly competent, multi-lingual sales consultants, waiting to fulfill your every desire in the shortest time, you are ensured a pleasant shopping experience. In addition to special discounts and “tax free” opportunities, we also offer an express alterations service. Following a shopping session at our store, we deliver your packages to your hotel free of charge and, should you so desire, offer you the services of a Private Shopper at your hotel. Working with the principle of “unconditional customer satisfaction” close to heart, at Beymen, we transform your shopping into an unforgettable experience.
REMINDERS
Labels on our products have care and cleaning instructions. Adhering to care instructions will lengthen your product’s life.
You can exchange or return your unaltered and unused Beymen products within 30 days the latest.
When you want to exchange a purchased product you need to bring your invoice with you.
When you want to exchange goods given to you as a gift, please don’t forget to bring along the “Gift Exchange Card”. We would kindly ask you to try the gift products you have received without delay and bring them to the nearest Beymen store within 30 days the latest if there is a problem with the product.
Our goal in Beymen is to offer you top quality service. All our sales staff at Beymen stores will be delighted to help you in any way.
We will achieve better results through your guidance. Please convey your comments, requests and criticisms to our “Unconditional Customer Satisfaction Department”. Thank you for your support.
Beymen Mağazacılık A.Ş Ayazağa Mah. Eski Büyükdere Cad.
No: 15 Oycan Plaza K:7-9 Maslak - Şişli / İSTANBUL
Phone : +90 212 335 65 00
Fax : +90 212 65 99
